At OG Original®, all our products go through a rigorous and thorough quality control inspection to ensure that they meet all requirements and standards. For this reason, all purchases are subject to a double warranty system, on one hand the THREE YEAR legal warranty, under the conditions established by law, and then also a commercial warranty up to TEN YEARS. Therefore, if a problem occurs with an OG Original® product (the “Product”) and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift, as long as they appear on the original invoice/proof of purchase.

This warranty applies only to backpacks purchased after April 15, 2022 and with the corresponding holographic identification seal and unique serial number on the wash tag.

This warranty covers only manufacturing and/or component defects, such as a faulty zipper, damaged buckles, coating peeling off, open seams, fabric that is cut too short, and discoloration of the fabric. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

Regarding the right of replacement by warranty, you will need to send a copy of your original receipt of purchase together with your claimed Product. An inspection will determine whether the problem is covered by our OG Original® warranty or not. Any replacement, covered by our warranty, will be at our expense, including any costs required to ship the replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable OG Original® Product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone else other than OG Original®. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice.  Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

With regards to our luggage items with locks: locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your Product) at the place of arrival, if possible, before clearing customs.